All Products sold by us on the website are genuine and are covered by a 1 year international warranty (watches) from the date of purchase. The warranty does not cover bracelets, crystals, batteries, scratches or tear wear to the case or moisture damage (if the Product is non-water resistant), nor does it apply if there is evidence of misuse or abuse, including defects related to servicing not carried out by authorized dealers.
Products damaged by wear and tear are not classed as a manufacturing defect. During the warranty period, you may return the Product to any of our authorized dealers. You may view the list of authorized dealer store at www.thongsia.com.my.
Please remember to send the Product accompanied with a valid unused warranty card. In case of manufacturing defects covered by the warranty, we may arrange to refund, exchange the Product or repair the defective part. Exchange will be subject to stock availability.