1. Terms of Return
1.1 We will not entertain any request for return and refund of Product sold in the website because of customer's change of mind.
1.2 If you are returning a defective Product, please refer to Terms of Exchange below for the exchange of defective Product. Please contact us through customerservice@thongsia.com.my indicating your invoice number by e-mail to get a Return Details before returning the Product to us for refund/exchange. The Product together with the original invoice and a copy of our e-mail reply (“Required Documents for Product Return”) must be posted to us within 7 working days from the date of our email. You shall be responsible for all costs and charges applicable for returning the Product to us.
1.3 Returns for Products purchased at our authorized retailers will not be accepted through the website.
1.4 The Product must be returned in its original condition, i.e. in the same condition as when originally purchased with all original packaging materials, tags, unused warranty cards, accessories, instruction booklets, free gift and gift redemptions, if any. We are unable to refund worn, sized, modified or engraved Products. If a free gift and/or gift redemption item is not returned, additional charges will be applied.
1.5 We will determine whether a returned Product is in its original condition (i.e. in the same condition as when originally purchased with all original packaging materials, tags, accessories, unused warranty cards, instruction booklets and gift redemption). Upon receiving your Product, we shall send you an e- mail within 7 working days informing you whether your request for refund is accepted. Our decision will be final.
1.6 We will determine whether a returned Product is defective, and our decision will be final.
1.7 Authorized retailers outside of Malaysia DO NOT ACCEPT return of Products purchased from the website.
1.8 If your return of Product is accepted, we will refund the Net Price per Unit of each returned Product. The refund will be credited to the original payment account, to the same person who paid for the transaction. The authorized retailers are not able to process any refund. Fees including but not limited to the following items will not be refunded or reimbursed: (1) Costs incurred during the purchase of Product. Insurance costs and all other related miscellaneous costs incurred for the purchase of the Product will not be refunded. (2) Costs incurred for the return of Products to us. Any costs or charges incurred by you for the return of the Products to us, including shipping/courier/delivery costs, insurance costs and all other related miscellaneous costs will not be reimbursed.
1.9 We reserve the absolute right to handle any disputes by return of Products, refunds or cancellation of Order.